How to Cancel a Hostinger Subscription
Step-by-step instructions to cancel your Hostinger subscription, manage billing settings, and understand refund policies. Learn about data backup and account reactivation options.
Before You Cancel
Make sure to backup all your website files, databases, and email data before proceeding with cancellation. Once your subscription expires, this data may not be recoverable.
Important Information
30-Day Money-Back Guarantee
Hostinger offers a 30-day refund policy for most hosting plans
Data Backup
Download all your website files and databases before cancellation
Domain Ownership
Domain registrations are separate from hosting and may have different policies
Step-by-Step Cancellation Process
Log in to Your Hostinger Account
Access your account through the Hostinger login page
Visit hostinger.com and click 'Login' or go directly to hpanel.hostinger.com with your credentials.
Navigate to Billing Section
Find the billing or subscription management area in your account
Look for 'Billing', 'Subscriptions', or 'Account' in the main navigation menu of hPanel.
Locate Active Subscriptions
Find the subscription you want to cancel
You'll see a list of all your active hosting plans, domains, and add-on services.
Request Cancellation
Click on the cancellation or auto-renewal settings
Look for options like 'Cancel', 'Turn off auto-renewal', or 'Manage subscription'.
Confirm Cancellation
Follow the prompts to confirm your cancellation request
You may need to provide a reason for cancellation and confirm your decision.
Refund Policy & Timeline
Hostinger Money-Back Guarantee
Alternatives to Cancellation
Consider These Options First:
Downgrade Your Plan
Switch to a lower-cost plan if you need fewer resources
Pause Service
Some hosting providers offer service suspension options
Contact Support
Discuss any issues with Hostinger's customer service team
Transfer Domain
Keep your domain and transfer hosting to another provider
What Happens After Cancellation
Immediate Effects
- Auto-renewal is disabled for your subscription
- You retain access until the end of your current billing period
- No additional charges will be made to your payment method
End of Billing Period
- Your website and email services will be suspended
- Files and databases become inaccessible
- Domain may enter a grace period (if registered through Hostinger)
Data Retention
- Hostinger may retain your data for a limited grace period
- After the grace period, all data is permanently deleted
- Always create backups before cancelling
Frequently Asked Questions
How long does it take to cancel a Hostinger subscription?
Cancellation requests are typically processed immediately, but your service will remain active until the end of your current billing period.
Can I get a refund when I cancel my Hostinger subscription?
Yes, Hostinger offers a 30-day money-back guarantee for hosting plans. Domain registrations and some add-ons may not be refundable.
What happens to my website after cancellation?
Your website will be accessible until the end of your billing period. After that, it will be suspended. Make sure to backup all data before cancellation.
Can I reactivate my account after cancellation?
Yes, you can reactivate your account by purchasing a new hosting plan. However, your data may not be recoverable after the grace period.
Related Guides
Need Help with Your Hostinger Account?
Before cancelling, consider reaching out to our support team for assistance